Cancellations
& refunds.

What you're paying for. Each plan is a monthly subscription to a set number of private 1-on-1 calls with a Joga Academy coach — one a month on Monthly, two on Bi-Weekly, four on Weekly — plus the development plan, check-ins and messaging support listed on the plan you chose.

Nothing is charged before we've spoken. Applying costs nothing and commits you to nothing. Your first payment happens after your discovery call, once we both agree it's a fit.

Billing. Your plan starts the day your first payment goes through and renews automatically on the same date each month, at the same price, until you cancel. Payments are processed by Stripe. Any applicable taxes are shown at checkout.

Cancelling. There is no minimum term and no cancellation fee. Email [email protected] any time before your next renewal date and we'll stop the plan renewing. You keep your calls and everything else in the plan until the end of the month you've already paid for.

Your first month is guaranteed. Have your first call. If you decide mentorship isn't right for you, email us within seven days of that call and we'll refund your first month in full. No explanation needed. This applies once, to your first month on a plan.

Refunds after that. Once a month has started we don't refund it — your coach's time is set aside for you. You can cancel at any point to stop the next renewal.

If we can't deliver. If the calls you've paid for don't happen in a month because of our schedule, our travel, or anything else on our side, we'll carry them into the next month or refund them pro rata. Your choice, not ours.

Pausing. Injury, exams, an off-season, something at home: email us and we'll pause your billing for up to two months in any twelve, at no cost. Your rate is held while you're paused and nothing is charged until you restart.

Unused calls. Calls belong to the month they fall in and don't roll over. If you need to move one, give us at least 24 hours' notice and we'll do everything we can to fit it in the same month. If it doesn't happen because of our availability, it carries into the next month.

Missed calls and late changes. A call cancelled with less than 24 hours' notice, or missed without warning, counts as used. If something genuinely goes wrong, tell us and we'll work it out with you.

Price changes. Your monthly price is locked for as long as your plan stays active. If we change plan pricing, we'll email you at least 30 days before it affects you, so you can cancel first if you want to.

Players under 18. A parent or legal guardian holds the account, makes the payments, and is who we deal with on anything to do with billing, cancellations or refunds.

Rescheduling. Sessions can be rescheduled or cancelled with at least 24 hours' notice. Later than that, the session may be forfeited.

Booking. Session bundles are paid up front and booked with us by email as you go, subject to coach availability in your city.

Completed analyses are non-refundable. Every breakdown is produced specifically for you, so once we've sent it, it's non-refundable. That's the term you agree to when you submit your footage.

Changed your mind before sending footage? Email us and we'll sort it out.

Who we are. Joga Academy is a football academy operating in Calgary, Alberta and Vancouver / Surrey, British Columbia, Canada.

How to reach us. Email [email protected]. We answer billing and cancellation emails within two business days.

Payments. Every payment is processed by Stripe on their own secure checkout. Joga Academy never sees, handles or stores your card details. Prices are in Canadian dollars.

Changes to these terms. If we change them we'll update the date above. Changes never apply retroactively to a month you've already paid for.

Anything else. If something comes up that isn't covered here, email us. We'd rather sort it out with you directly than hide behind a policy.

How we handle your information is covered separately in our privacy policy.